Terms of service

Terms of Service – Metal Carats

Welcome to Metal Carats. By accessing or using our website (www.metalcarats.in), you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or country, or have given consent for any minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Pricing

All products listed on our website are subject to availability. We strive to display product colors and images as accurately as possible; however, slight variations may occur due to screen settings or lighting.

Prices are subject to change without prior notice.

3. Accuracy of Information

We aim to ensure all information on our website is accurate and up-to-date. However, we do not guarantee that all content, including product descriptions or pricing, is error-free.

We reserve the right to correct any errors at any time without prior notice.

4. Orders & Payments

Once an order is placed, you will receive a confirmation via email or SMS. Metal Carats reserves the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

All payments must be made through the available secure payment methods on our website.

5. Shipping & Delivery

We offer delivery across India. Shipping timelines are estimates and may vary due to external factors such as courier delays or unforeseen circumstances.

Metal Carats is not responsible for delays once the order has been dispatched.

6. Return, Replacement & Refund Policy

We offer a 7-day replacement policy for damaged, defective, or incorrect products.
Requests must be raised within 7 days of delivery.
The product must be unused and in original packaging.
No refunds are provided under any circumstances.
Shipping charges for replacement are to be borne by the customer.

7. Product Care & Usage

Our jewellery is designed with premium anti-tarnish technology; however, longevity depends on usage and care.

We recommend avoiding contact with water, perfumes, and chemicals. Metal Carats is not liable for damage caused due to improper use or care.

8. Intellectual Property

All content on this website, including images, logos, text, and designs, is the property of Metal Carats and is protected by applicable copyright and trademark laws.

Unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

Metal Carats shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

10. Third-Party Services

We may use third-party services for payments, shipping, and analytics. We are not responsible for the policies or actions of these third parties.

11. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will be effective immediately upon posting on the website.